Shipping policy

Shipping Policy – BySomeonesDiary (BSD)

This policy explains where we ship, where your order ships from, how long it takes, and which charges are yours and which are ours. It supplements our Terms and Conditions and our Return & Refund Policy.

1. Where your order ships from

BySomeonesDiary is a direct-from-maker brand. Your order is picked, packed and dispatched by our production partner outside the European Union (mainland China) and sent straight to your delivery address. We do not hold stock in an EU warehouse and your parcel is not re-shipped from within the EU.

This is why the delivery times below are longer than a domestic webshop, and why import charges may apply on arrival (see Section 6). We would rather tell you this up front than surprise you at the door.

2. Where we ship

We ship worldwide, including all member states of the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and the United Arab Emirates. Available destinations are shown at checkout. Orders to a destination we cannot serve are cancelled and refunded in full.

3. Processing time

Orders are processed and handed to the carrier within 2 to 7 business days after receipt of full payment (or authorisation by the payment provider for deferred payment methods such as Klarna). Business days are Monday to Friday. During drops, sales and holiday periods processing may take longer. This does not affect your statutory rights.

4. Delivery time

After hand-over to the carrier, indicative delivery times are:

European Union: 6 to 16 business days
United Kingdom, Switzerland, Norway: 8 to 18 business days (customs clearance may add time)
United States, Canada, Australia, United Arab Emirates: 8 to 20 business days

All delivery times are estimates, not strict deadlines. Carrier delays, customs inspections and force majeure are outside our control. The maximum statutory delivery period is 30 days after you place your order; see Section 9.

5. Shipping costs

Shipping costs depend on the destination and are shown at checkout before you complete your order. Any free-shipping promotion and its conditions are stated on the website.

6. Import VAT, customs duties and handling fees

Because your order is shipped from outside the European Union, the prices on our website do not include import VAT or customs charges. You are the importer of the goods in your country and the following charges may be payable on arrival:

Import VAT at the rate of your country (for example 21% in the Netherlands, 19% in Germany, 20% in France, 22% in Italy), calculated over the value of the goods and the shipping cost;
Customs duty. For consignments with an intrinsic value up to €150 sent to the EU, a simplified flat customs charge of €3 per item line on the customs declaration applies as of 1 July 2026. Above €150, standard tariff rates apply;
A carrier handling or clearance fee, typically €4 to €15, charged by the postal or courier service that clears the parcel for you.

Destinations outside the EU have their own rules. In particular, shipments to the United States are subject to import duty from the first dollar of value, as the United States withdrew its de minimis exemption on 29 August 2025.

These charges are levied by the customs authorities and the carrier, not by us, and we receive none of them. They vary per destination and we have no influence on the amount. An indication of the expected import charges for your country is shown on the product page and during checkout, before you place your order.

If you refuse the parcel or do not pay the import charges and the parcel is returned or destroyed as a result, we treat this as an exercise of your right of withdrawal: we refund the purchase price and the standard delivery cost in accordance with our Return & Refund Policy, and may deduct the actual return transport cost insofar as the law permits.

7. Tracking

You receive a track & trace link by email as soon as your parcel ships. Allow up to 24 hours for the tracking status to become active, and note that international parcels can show no movement for several days while in transit or in customs.

8. Delivery address and failed delivery

You are responsible for providing a complete and correct delivery address. Once an order has shipped the address can no longer be changed. If a parcel returns to us because the address was incorrect or incomplete, because delivery was refused, or because it was not collected within the carrier's pickup window, we may deduct the actual shipping and handling costs from your refund, or charge reasonable re-shipping costs if you want the order sent again.

If the carrier delivers to a parcel locker, pickup point or neighbour in line with its standard procedures, this counts as delivery.

9. Lost or damaged parcels

The risk of loss or damage stays with us until the parcel is delivered to you or to a person you designated. If tracking shows no movement for an unusually long period, or your parcel arrives visibly damaged, email us at hello@bysomeonesdiary.com with your order number. For damage, please keep the packaging and send clear photos, preferably within 48 hours of delivery, so we can file a carrier claim. That request helps us resolve your case quickly and does not limit your statutory rights.

Lost-parcel investigations can take several weeks. Once the carrier confirms the loss, or the investigation closes without result, we send a replacement or issue a full refund, at your choice.

10. Delays and the 30-day rule

If delivery is delayed, or an order cannot be fulfilled in whole or in part, we inform you as soon as possible and at the latest within 30 days of the order date. You may then dissolve the contract free of charge for the undelivered items, and any amounts already paid for those items are refunded within 14 days.

11. Split shipments

We may ship your order in multiple parcels. You receive tracking for each parcel and you never pay more shipping than shown at checkout. Note that each parcel is cleared separately, so import charges may be levied per parcel. For the withdrawal period, the clock starts on the day you receive the last item of your order.